Where do you ship?
Currently Awhi Mai Creations ships throughout Aotearoa and Australia.
How much will shipping cost?
Shipping costs range from $5.50 – $7.50 NZD nationwide for urban addresses (there is an extra costs for rural delivery), using tracked courier and $25 – $35 to Australia.
How long will it take for my purchase to arrive?
Our goal is to have your order to you as soon as possible. We aim to dispatch all orders to you in 1-3 working days after receiving payment, at this stage please allow 2-3 working days for your purchase to arrive. If your purchase does not arrive within 7 working days, please make contact with us.
Do you offer a pickup service?
Aē! Awhi Mai Creations is base in Whanganui, therefore Click&Collect is available for orders local to our rohe. Click&Collect saves you from paying shipping costs. Please use the code Click&Collect at checkout, and make sure to get in touch after ordering to arrange a time to pick up.
Return policy
Awhi Mai Creations do not offer a return service, although we do offer replacements for faulty or damaged products. Awhi Mai Creations aims to ensure your products arrive to you safely, although we cannot guarantee this once we hand over the parcel for shipping.
Faulty or damaged goods
Should your order arrive faulty or damaged, please contact us within five days of receiving your item via e-mail awhimaicreations@gmail.com, it would help if you include a photo of the fault. If a replacement is available it will be sent out to you at no charge.
Refunds
Please note that we do not offer refunds if you have changed your mind.
Incorrect product
If you have received the wrong product then please get in touch with us as soon as possible so we can arrange the correct product to be sent to you. awhimaicreations@gmail.com